Privacy Policy

1. Introduction

Yalez Technologies ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or use our services, including managed IT support, computer setup and migration, Microsoft 365 and business email, backup and data protection, network and Wi-Fi support, cybersecurity, and technology consulting.

2. Information We Collect

• Contact Information: Name, company name, email address, and phone number submitted through our contact or appointment forms.
• Service Information: Details about the services you request (e.g., IT support tickets, appointment preferences, project scope).
• Technical Data: IP address, browser type, and pages visited, collected automatically for analytics and site improvement purposes.
• Client Portal Data: Account credentials, support ticket content, invoice records, and project notes entered through our client portal.

3. How We Use Your Information

• To schedule and fulfill service appointments for IT support and related technology services.
• To respond to inquiries and provide customer support.
• To process invoices and manage your account within the client portal.
• To send service-related notifications and appointment confirmations.
• To improve our website and service offerings.

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share data with trusted third-party service providers (e.g., scheduling tools, email platforms) solely to operate our business. All third parties are required to maintain confidentiality.

5. On-Site Services & Premises Access

When performing on-site IT support, our technicians may access your business premises and the devices or networks being serviced. This information is used exclusively to deliver the requested service and is never shared with third parties.

6. Data Security

We implement industry-standard security measures to protect your data, including encrypted communications, access-controlled internal systems, and regular security reviews. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us at support@yaleztech.com. We will respond within 30 days.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Yalez Technologies
Deltona, Florida
Email: support@yaleztech.com
Phone: (407) 955-0315