Terms of Service

1. Acceptance of Terms

By accessing our website or engaging Yalez Technologies for any services — including managed IT support, computer setup and migration, Microsoft 365 and business email, backup and data protection, network and Wi-Fi support, cybersecurity, and technology consulting — you agree to these Terms of Service. If you do not agree, please do not use our services.

2. Services Provided

Yalez Technologies offers the following services:

• Managed IT Support: Remote and on-site computer support, monitoring, updates, and everyday technology management.
• Computer Setup & Migration: New computer setup, data and profile migration, software installation, and user account configuration.
• Microsoft 365 & Business Email: Setup and management of Microsoft 365, business email, user accounts, and shared files.
• Backup & Data Protection: Backup configuration, monitoring, restore testing, and file recovery assistance.
• Network & Business Wi-Fi Support: Troubleshooting and configuration of routers, wireless networks, and connectivity for existing equipment.
• Cybersecurity & Device Protection: Endpoint protection, security updates, multi-factor authentication, and account security improvements.
• Technology Consulting & Vendor Management: Technology assessments, equipment recommendations, upgrade planning, and vendor coordination.

3. Appointments & On-Site Work

When scheduling an on-site appointment, clients agree to provide safe and timely access to the premises. Cancellations must be made at least 24 hours in advance. Repeated no-shows may result in a cancellation fee. Yalez Technologies reserves the right to reschedule appointments due to technician availability or emergencies.

4. Quotes & Payment

Service quotes are valid for 30 days from the date of issuance. Invoices are due upon receipt unless otherwise agreed in writing. Overdue balances may be subject to late fees. For project-based work, a deposit may be required before commencement.

5. Client Responsibilities

• Provide accurate information when booking services or submitting support requests.
• Ensure authorized personnel are present during on-site service visits.
• Back up existing data before any IT support or system upgrade work begins.
• Provide reasonable access to devices, systems, and networks as needed for support and configuration work.

6. Warranties & Limitations

Yalez Technologies warrants that all support and configuration work will be performed in a professional manner consistent with industry standards. Hardware and software warranties are subject to the manufacturer's terms. We are not liable for pre-existing infrastructure issues, third-party service failures, or damages resulting from client-provided equipment or services.

7. Intellectual Property

For website development projects, upon full payment, the client owns the final deliverables. Yalez Technologies retains the right to display completed work in its portfolio unless the client requests otherwise in writing.

8. Limitation of Liability

Yalez Technologies' total liability for any claim arising from our services shall not exceed the total amount paid by the client for the specific service in question. We are not liable for indirect, incidental, or consequential damages.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida. Any disputes shall be resolved in the courts of Volusia County, Florida.

10. Contact Us

For questions about these Terms, contact us at:

Yalez Technologies
Deltona, Florida
Email: support@yaleztech.com
Phone: (407) 955-0315